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Provider Training

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Absolute Total Care is proud to have you as a part of our network of participating physicians, hospitals and other healthcare professionals. To assist you in improving the healthcare outcomes of our members and your patients, we offer a variety of trainings, outlined below. 

 

Absolute Total Care Provider Town Hall sessions give providers and their staff the chance to learn that latest about the policies and procedures that affect your patients, practice and business. Each Town Hall session focuses on one specialty area. But providers can attend all the sessions that interest you.

Providers and their staff can attend every session virtually.

We will cover a variety of topics during the Town Halls, including:

  • The latest provider news, updates and policy
    changes.
  • The most up-to-date guidance on authorizations, billing, claims and other important areas.
  • How to find your Provider Engagement Account Manager.

We will answer questions during, and after, each session. We also record sessions, so you and your staff can view them whenever it’s convenient. To view recorded sessions, please select the registration links below.

Please check the date and time of each session you wish to attend. To register, select the sessions below you wish to attend:

2025 Town Hall Schedule

  • 12/4/2025 - 10 a.m. EST - Q4 Virtual Provider Townhall - Register

 

2026 Town Hall Schedule - Coming Soon! 

 

Our Long-Term Care (LTC) Clinical Provider Training Team provides clinical trainings to support LTC Providers in delivering quality care to our members. Topics are related to behavioral health, long-term care, and/or integrated care. Many of our clinical trainings also offer continuing education units at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

Topics include:

  • Abuse, Neglect, Exploitation of Vulnerable Adults
  • An Overview of Trauma Informed Care When Working with Older Adults
  • Basics of Dementia
  • Behavior Management
  • Fall Prevention
  • Older Adults and Mental Health
  • Substance Use Disorders: An Overview for Health Care Providers

 

How To Register for Trainings: **Registration Links Coming Soon!**

  1. Register and find more information.
  2. Select the training date and time that you would like to attend.
  3. Enter the required information and click “Register.”
  4. You will receive a confirmation email with a link and instructions for joining the webinar. Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

 

Absolute Total Care offers trainings for both behavioral health and physical health network providers at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. Many of our clinical trainings also offer behavioral health continuing education units at no cost to the attendee. Trainings arecompleted via live/virtual instructor led webinars.

Training topics include but are not limited to:

  • BH Screening Tools
  • De-Escalation Techniques
  • Screening Brief Intervention and Referral to Treatment (SBIRT)
  • 8 Dimensions of Wellness
  • Perinatal Mental Health Disorders
  • Social Determinants of Health and Mental Health
  • Ethics for Mental Health Professionals
  • An Introduction to ASAM
  • Maintaining a Healthy Professional Life- The Science of Self Care
  • Integrated Health Care

 

How to Register for Trainings: **Registration Links Coming Soon!**

  1. View the list of all upcoming trainings
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar. Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

 

Join us for discussions that include: an overview of risk adjustment and how it impacts you; tips to improve documentation and coding; and tips to stay compliant with regulatory requirements.

Webinars are open to providers, non-physician providers, coders, billers and administrative staff.

Advance registration is required. Utilize the corresponding registration link provided for each topic to register (links are unique to each webinar).  If you have questions or need assistance with registration, email us at: CDIWebinars@centene.com

 

On-Demand Risk Adjustment Training for Providers

  • Pre-Recorded Webinar, Available 24/7 – Register

Risk Adjustment Medicare Chart Review Trends

Ins and Outs of Pediatric Risk Adjustment Coding *CEU Approved

Top Missed and Confusing HCC Codes: with Case Studies *CEU Approved

Understanding Risk Adjustment: A Coder's Guide

Understanding Risk Adjustment: A Provider's Guide

Enhancing Diabetes Outcomes through Accurate HCC Coding

Marketplace Risk Adjustment 101: with Case Studies

HCC Coding of Neoplasms Made Simple *CEU Approved

Medicaid Risk Adjustment 101: With Case Studies

A Comprehensive Overview of HCC Coding for Diseases of the Respiratory System *CEU Approved

Navigating Annual Wellness Visits: Types and Benefits

Risk Adjustment Documentation and Coding: A Deep Dive *CEU Approved

Learning from HCC Coding Mistakes: A Path to Improvement using Case Studies *CEU Approved

The Importance of Accurate Documentation & Coding: A Provider's Perspective *CEU Approved

Part 1 - Applying 2025 ICD-10-CM Guidelines: Conventions and General Coding Guidelines *CEU Approved

Part 2 - Applying 2025 ICD-10-CM Guidelines: Chapter Specific Guidelines for Chapters 1-14

Part 3 - Applying 2025 ICD-10-CM Guidelines: Chapter Specific Guidelines for Chapters 15-21 and Diagnostic Coding and Reporting Guidelines for Outpatient Services

2026 ICD-10 and CMS Updates

 

Training Highlights:

  • Identify the importance of screening for substance use disorders
  • Describe the mechanism of opioid withdrawal
  • Discuss options to treat opioid withdrawal
  • Explain the safety and efficacy of buprenorphine to treat opioid use disorder
  • Explain the safety of medications in antepartum, postpartum and breastfeeding period
  • Describe how to start a patient (induction) on buprenorphine in an office-based setting
  • Discuss successful non-pharmacological ways to treat Neonatal Abstinence Syndrome
  • Apply for a waiver to prescribe buprenorphine to patients with opioid use disorder

Register for the Treatment of Opioid Use Disorder Provider Training

 

This initial orientation includes the following training topics: 

  • Introduction to Absolute Total Care
  • Product Overview- Ambetter, Medicaid, Medicare
  • South Carolina Medicaid Overview
  • Provider Resources Available On-Demand 
  • Provider Secure Web Portal 
  • Member Benefits, Covered Services, and Incentives
  • Culturally and Linguistically Appropriate Services (CLAS) 
  • Care Management Overview
  • Patient Eligibility Verification Training
  • Quality Improvement Overview
  • Person-Centered Planning 
  • Behavioral Health Program Highlights 
  • Model of Care (MOC) Training*
  • Access and Availability Standards
  • Duals and Waiver Population Overview
  • Compliance and Fraud, Waste, and Abuse (FWA) Training
  • Additional Training and Education Opportunities 
  • Claims/Billing Guidelines 
  • Annual Refresher Courses 

 

Upcoming Virtual New Provider Orientation Trainings:

*Stay Tuned for Future Opportunities!*

 

South Carolina Department of Health and Human Services provider education and training ensuring providers have up-to-date information to understand Medicaid Policy.

Medicaid Provider Education

Patient Centered Medical Home Model (PCMH)

Absolute Total Care is committed to supporting its network providers in achieving recognition as Patient Centered Medical Homes (PCMH) and will promote and facilitate the capacity of primary care practices to function as medical homes by using systematic, patient-centered, and coordinated care management processes. In alignment with the vision of U.S. Department of Health and Human Services (DHHS), it is Absolute Total Care's's goal to have all of its primary care providers recognized as a PCMH by an accrediting agency. Absolute Total Care will support providers in obtaining either NCQA’s Physician Practice Connections Patient-Centered Medical Home (PPC-PCMH) recognition or the Joint Commission’s Primary Care Medical Home Option for Ambulatory Care accreditation.

The purpose of the PCMH program is to promote and facilitate a medical home model of care that will provide better healthcare quality, improve self-management by members of their own care, and reduce avoidable costs over time. Absolute Total Care will actively partner with our providers, with community organizations, and with groups representing our members to increase the numbers of providers who are recognized as a PCMH (or are committed to becoming recognized) and who achieve the meaningful use of health information technology (HIT).

Absolute Total Care has dedicated resources to ensure its providers achieve the highest level of PCMH recognition with a technical support model that will include:

  • Readiness survey of contracted providers.
  • Education on the process of becoming certified.
  • Resource tools and best practices.

From an information technology perspective, we will be offering several HIT applications for our network providers who are either recognized PCMH’s or are committed to becoming National Committee for Quality Assurance (NCQA) or Joint Commission accredited medical homes. Our Secure Provider Portal offers tools that will help support PCMH accreditation elements.

These tools include:

  • Online care gap notification.
  • Member Panel Roster including member detail information.
  • Trucare service plan.
  • Health record.
  • Provider overview report.

 

PCMH Resources

For more information on PCMH recognition and best practice models, please visit the following websites:

Wellcare Prime by Absolute Total Care (Medicare-Medicaid Plan) partners with all of our contracted providers to ensure that you have received the necessary education and training to deliver quality care to our members and your patients and to be compliant with Centers for Medicare & Medicaid Services (CMS) and South Carolina Department of Health and Human Services (SCDHHS) requirements.

Absolute Total Care Healthy Connections Medicaid partners with all of our contracted providers to ensure that you have received the necessary education and training to deliver quality care to our members and your patients and to be compliant with Centers for Medicare & Medicaid Services (CMS) and South Carolina Department of Health and Human Services (SCDHHS) requirements.

Absolute Total Care network providers are required to complete an annual Model of Care training. Click on the link below to review the Model of Care self-study and self-study letter. Then, submit the form to verify the training was completed.