Provider Training
Absolute Total Care is proud to have you as a part of our network of participating physicians, hospitals and other healthcare professionals. To assist you in improving the healthcare outcomes of our members and your patients, we offer a variety of trainings, outlined below.
Wellcare Prime by Absolute Total Care (Medicare-Medicaid Plan) partners with all of our contracted providers to ensure that you have received the necessary education and training to deliver quality care to our members and your patients and to be compliant with Centers for Medicare & Medicaid Services (CMS) and South Carolina Department of Health and Human Services (SCDHHS) requirements.
- Provider Education and Training (PDF)
- Person-Centered Planning Training Quick Reference Guide (PDF)
- Americans with Disabilities Act (ADA) - Disability Awareness Training Quick Reference Guide (PDF)
- Self-Determination Quick Reference Guide (PDF)
- Culturally and Linguistically Appropriate Services (CLAS) (PDF)
- Cultural Competency Quick Reference Guide (QRG) (PDF)
- Annual Provider Training (PDF)
- A Physician's Practical Guide to Culturally Competent Care
- Provider Training Attestation (PDF)
- Cultural Humility and Unconscious Bias in Healthcare (PDF)
Absolute Total Care Healthy Connections Medicaid partners with all of our contracted providers to ensure that you have received the necessary education and training to deliver quality care to our members and your patients and to be compliant with Centers for Medicare & Medicaid Services (CMS) and South Carolina Department of Health and Human Services (SCDHHS) requirements.
- School-based Mental Health Services
- Culturally and Linguistically Appropriate Services (CLAS) (PDF)
- Americans with Disabilities Act (ADA) - Disability Awareness Training Quick Reference Guide (PDF)
- Cultural Competency Quick Reference Guide (QRG) (PDF)
- Provider Education and Training (PDF)
- A Physician's Practical Guide to Culturally Competent Care
- Provider Training Attestation (PDF)
- Cultural Humility and Unconscious Bias in Healthcare (PDF)
Absolute Total Care network providers are required to complete an annual Model of Care training. Click on the link below to review the Model of Care self-study and self-study letter. Then, submit the form to verify the training was completed.
2025 Provider Training Opportunities
- January 16, 2025: Virtual New Provider Orientation - Register
*Stay Tuned for Future Opportunities!*
Cultural Humility and Unconscious Bias Provider Training
All Absolute Total Care network providers are required to complete an annual Cultural Competency training. Please click on the link below for more information and to register.
Cultural Humility and Unconscious Bias in Healthcare (PDF)
Additional Provider Training Opportunities
Microlearning Strategies
We value everything you do to deliver quality care for our members–your patients–and to make sure they have a positive healthcare experience.
There are several behavioral health measures that providers can directly impact related to follow-up care for mental illness or substance use disorders, medication adherence, and metabolic monitoring.
That's why we've created...
Behavioral Health HEDIS® PowerPoint® Microlearnings.
These 8–20-minute trainings gives you the tools you need to meet, document and code HEDIS measures.
Purpose: The purpose of the trainings are for medical and behavioral health providers to recognize the intent of the Behavioral Health HEDIS measures and share strategies to impact quality care and outcomes for our members.
Target Audience: Medical and Behavioral health Providers, including licensed and unlicensed health care professionals and office staff.
Duration: 8-20 mins each
| Measure Impact | Name | Description | Access |
| ECHO | Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey | Purpose: To provide staff and providers awareness and strategies to enhance our health plan members' satisfaction and experience with mental health and substance use services. Duration: 20 mins. | Enhancing Member Experience with Behavioral Health Care Services: Experience of Care and Health Outcomes (ECHO) Survey |
| AMM, SAA | Antidepressant Medication Management and Antipsychotic Medication Adherence: Optimizing the Impact of the AMM and SAA HEDIS® Measures | Purpose: For staff and providers to recognize the intent of the AMM and SAA behavioral health HEDIS Measures and share strategies to impact quality care and outcomes for our members. Duration: 10 mins. | Antidepressant Medication Management and Antipsychotic Medication Adherence: Optimizing the AMM and SAA HEDIS® Measures |
| FUH, FUM | Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the Impact of the FUH and FUM HEDIS® Measures | Purpose: For staff and providers to recognize the intent of the FUH and FUM Behavioral Health HEDIS measures and share strategies to impact quality care and outcomes for our members. Duration: 8 mins. | Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the FUH and FUM HEDIS® Measures |
| FUA, FUI, IET | Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the Impact of the IET, FUA, and FUI HEDIS® Measures | Purpose: For staff and providers to recognize the intent of the IET, FUA, and FUI Behavioral Health HEDIS measures and share strategies to impact quality care and outcomes for our members.’ Duration: 10 mins | Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the IET, FUA, and FUI HEDIS® measures |
| APM, SMC, SMD, SSD | Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS® Measures | Purpose: For staff and providers to recognize the intent of the APM, SSD, SMC, and SMD behavioral health HEDIS Measures and share strategies to impact quality care and outcomes for our members. Duration: 10 mins | Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS® Measures |
| COU, HDO, POD, UOP | Strategies to Minimize the Risk of Opioid Overuse and Misuse: COU, HDO, POD, UOP HEDIS® Measures | Purpose: For staff and providers to recognize the intent of the POD, COU, UOP, and HDO Opioid related HEDIS Measures and share strategies to impact quality care and outcomes for our members. Duration: 9 mins. | Strategies to Minimize the Risk of Opioid Overuse and Misuse |
| ADD, APP | Optimizing the Impact of the ADD and APP HEDIS® Measures: Follow-Up Care for Children Prescribed Medication for ADHD and the Use of Psychosocial Care for Children and Adolescents Prescribed Antipsychotics | Purpose: For staff and providers to recognize the intent of the ADD and APP behavioral health HEDIS Measures and share strategies to impact quality care and outcomes for our members. Duration: 10 mins. | Optimizing the Impact of the ADD and APP HEDIS® Measures |
| AMM, FUH, IET (Ambetter QRS Measures) | Antidepressant Medication Management, Follow-Up After Hospitalization for Mental Illness, and Initiation and Engagement of Substance Use Disorder Treatment: Optimizing the AMM, FUH, and IET HEDIS® Measures | Purpose: For staff and providers to recognize the intent of the AMM, FUH, and IET behavioral health QRS HEDIS Measures and share strategies to impact quality care and outcomes for our members. Duration: 13 mins. | Ambetter: AMM, FUH, and IET Measure |