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Integration FAQs

We are proud to announce that WellCare is now part of the Centene Family. WellCare of South Carolina will be known as Absolute Total Care as of April 1, 2021. We expect this process to be seamless for our valued members, and there will be no break in their coverage.

With the completion of this transaction, we have created a premier healthcare enterprise focused on government-sponsored healthcare programs. As of April 1, 2021, WellCare will no longer be a separate plan option offered by South Carolina Healthy Connections Choices.

WellCare Medicare members are not affected by this change. Claims submission, correspondence, and contact resources will stay the same for the Medicare line of business. 

Transition Inquiry FAQs

Appeals, Grievances, and Provider Disputes

Member Appeals (Medical, Behavioral Health, and Pharmacy):

  • DOS prior to April 1, 2021: Processed by WellCare.
  • DOS April 1, 2021 and after: Processed by Absolute Total Care.

Member Grievances:

  • Date of Occurrence/DOS prior to April 1, 2021: Processed by WellCare.
  • Date of Occurrence/DOS April 1, 2021 and after: Processed by Absolute Total Care.

Provider Disputes - Medical Necessity:

  • DOS prior to April 1, 2021: Processed by WellCare.
  • DOS April 1, 2021 and after: Processed by Absolute Total Care.