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Hurricane Florence: What You Need to Know

Date: 09/12/18

UPDATED 12/18/2018: Effective December 20, 2018, refill too soon edits and out-of-network authorization requirements for out-of-network providers are in place.  Please contact Member Services at 1-866-433-6041 (TTY: 711) for additional information.

Due to Hurricane Florence in the State of South Carolina, Governor Henry McMaster declared a state of emergency for the entire state.

Hurricane warnings and mandatory evacuations have been issued for all coastal counties, effective: Tuesday, September 11 at Noon. Please note additional evacuations may be ordered as the storm approaches and emergency shelters will be opened based on need.

Your health and safety are our primary concerns and if you leave your home to avoid this emergency, we do not want any undue barriers to keep you from getting your medication or to seeing a medical professional.

For our members who live in one of these impacted areas, we have removed the refill too soon edits for your prescription drugs, and removed the out-of-network authorization requirements for out-of-network providers. You must still use Medicaid certified facilities and providers.

Prior authorization for medical services or medication may still be needed for medical necessity. This change is in effect until the emergency notice is closed.

For public health emergencies, the lift for your prescription drugs refill too soon edit will remain in effect until the emergency no longer exists or upon the expiration of the 90-day period beginning from the initial declaration, whichever occurs first.

In the event of an emergency, please dial 9-1-1 or visit your closest medical facility. If you have any questions, please call Member Services at 1-866-433-6041 (TTY: 711).