Frequently Asked Questions

 

How do I file secondary claims with ATC? 

Please submit a copy of the primary insurance company’s EOB with your claim to ATC.

 

Can I file claims through the ATC website? 

Yes, please visit www.absolutetotalcare.com and register to use our secure provider portal.

 

How often are claims processed?

ATC processes claims and mails checks weekly.

 

Can I check claims status online?

Yes, please visit www.absolutetotalcare.com and register to use our secure provider portal. 

 

I need help with a claims issue.  Who do I contact?

We have recently established an Escalated Provider Service Unit that is responsible for claims issues requiring research to determine the root cause for denial.  You may email your requests to psuprojectrequest@centene.com

 

When I call for an authorization, do I need to include the authorization number on the claim?

No, our claims system will automatically match the authorization to the claim for the dates of service authorized.

 

Does ATC offer electronic claims payment? 

Yes.  ATC has partnered with PaySpan Health, offering an adjudicated claims settlement solution that delivers electronic payments and electronic remittance advices based on your preferences.  Please visit www.payspanhealth.com for more details.

 

Does ATC offer online eligibility verification?

You may visit www.absolutetotalcare.com and use our secure provider portal to obtain member eligibility information.